Troubleshooting
Use this guide to quickly separate the most common issues that appear while preparing content for publication.
Check in previewVerify live behaviorReport clear context
Quick diagnosis
| Symptom | Likely cause | First check |
|---|---|---|
| Page is not visible on the live site | The page or language variation is not published. | Publishing state and selected language |
| It exists in preview but not live | The change is still in draft. | SmartEdit change summary and publish step |
| Image area looks empty | Media is missing, unavailable, or missing a mobile variation. | Media Library details and mobile preview |
| Copy appears in another language | Language variation is missing or fallback behavior is active. | Page and component language content |
| Layout looks broken | Empty slot, missing component, or unexpected entry count. | Page Builder slot and component order |
Pre-publish flow
- Confirm that you are working in the right tenant and on the right page.
- Review page, component, and media changes in preview.
- Make sure the selected language is the language you intend to publish.
- Check mobile view and critical media.
- Complete the publish checklist before making the publish decision.
Safe sharing
- Share only live page links with visitors.
- Use preview links only for internal editorial review.
- If a component is reused across pages, check the scope of the change.
- If the fix is unclear, report the page, language, component name, and expected behavior to a developer.